wnibd Privacy Policy

This Privacy Policy ("Policy") describes how wnibd ("the Platform", "we", "us", "our") collects, uses, stores, and protects the personal data of individuals ("you", "your", "the Player") who access or use the wnibd website at https://wnibd.io and all associated products and services.

wnibd is committed to handling your personal information with transparency and care. This Policy explains your rights in relation to your data and how you can exercise them. It should be read alongside our Terms & Conditions and Responsible Gaming policy, both of which form part of the overall agreement between you and wnibd.

By registering an account on wnibd, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you must not register an account or use the Platform.

For the purposes of this Privacy Policy, wnibd acts as the data controller in respect of the personal data it collects directly from Players through the Platform. As data controller, wnibd determines the purposes and means by which personal data is processed.

Where wnibd engages third-party service providers (such as payment processors, KYC verification providers, and game content providers) to process data on its behalf, those providers act as data processors under the instruction of wnibd. wnibd remains responsible for ensuring that any such processors apply adequate data-protection measures.

All enquiries relating to data protection and this Privacy Policy should be addressed to the wnibd support team at [email protected].

wnibd collects personal data in the following categories:

Category	Examples of Data Collected	Purpose
Identity Data	Full legal name, date of birth, nationality, gender, government-issued ID number	Account registration, KYC verification, age verification
Contact Data	Email address, mobile phone number, residential address	Account management, support communications, notifications
Financial Data	Payment method details (bKash/Nagad/Rocket mobile number, bank account reference, card type), transaction history, deposit and withdrawal records	Payment processing, fraud prevention, regulatory compliance
Account Activity Data	Login history, session timestamps, game play history, betting records, bonus usage, responsible gaming tool settings	Account security, platform improvement, responsible gaming obligations
Technical Data	IP address, device type and model, operating system, browser type and version, screen resolution, referral URL	Platform security, fraud detection, performance optimisation
Communication Data	Records of support chats and emails, feedback submissions, dispute correspondence	Customer service, dispute resolution, quality assurance
KYC Document Data	Copies of National ID Card, passport, driving licence, utility bills, bank statements	Identity verification, age verification, source-of-funds checks

wnibd does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data for the purpose of unique identification, or health data, except where directly relevant to a responsible gaming assessment at your explicit request.

wnibd collects personal data through the following channels:

• Direct submission: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in a promotion.
• Automated collection: Technical data collected automatically when you access the Platform, including IP address, device identifiers, session data, and cookies (see Section 8 for full details on cookies).
• Third-party providers: Data received from payment processors (such as bKash, Nagad, and Rocket) necessary to confirm the status of a transaction; data from identity verification services used to complete KYC checks.
• Game providers: Aggregated game activity data passed to wnibd by third-party game studios (such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe) for the purpose of account reconciliation and responsible gaming monitoring.

wnibd processes personal data for the following purposes:

• Account creation and management: To register, authenticate, and maintain your wnibd account, including resetting passwords and processing account closure requests.
• Identity and age verification: To confirm that you meet the minimum age requirement of 21 years and to verify your identity in compliance with our KYC obligations.
• Payment processing: To process deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, or Mastercard) and to maintain accurate transaction records.
• Fraud and security monitoring: To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, bonus abuse, and other prohibited conduct.
• Responsible gaming: To monitor account activity in support of responsible gaming obligations, including applying deposit limits, loss limits, cooling-off periods, and self-exclusion measures where requested or required.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Platform improvement: To analyse usage patterns and technical performance data for the purpose of improving the functionality, content, and user experience of the Platform.
• Legal compliance: To comply with applicable legal and regulatory obligations, including responding to lawful requests from competent authorities.
• Marketing communications (opt-in only): Where you have explicitly consented, to send promotional offers, bonus notifications, and platform updates by email or SMS. You may withdraw this consent at any time.

wnibd relies on the following legal bases to process your personal data:

• Contractual necessity: Processing required to fulfil the contract between you and wnibd — including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable laws, including KYC/AML obligations, age verification requirements, and responses to lawful authority requests.
• Legitimate interests: Processing carried out in pursuit of wnibd's legitimate business interests — including fraud prevention, platform security, and service improvement — where those interests are not overridden by your data-protection rights.
• Consent: Where we rely on your consent — most notably for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

wnibd does not sell, rent, or otherwise commercially disclose your personal data to third parties. We share data only in the following limited circumstances:

• Payment processors: We share the minimum data necessary with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, and Mastercard to process your transactions securely.
• KYC and identity verification providers: We may share identity documents and personal details with accredited third-party verification services to complete required KYC checks.
• Game content providers: Limited account-level data is shared with game studio partners (such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe) solely for the purpose of delivering game content and reconciling results.
• IT and platform infrastructure providers: Technical service providers who host, maintain, and secure the Platform infrastructure may have access to personal data in the course of providing those services. All such providers are bound by data-processing agreements.
• Legal and regulatory authorities: We will disclose personal data to competent governmental or law enforcement authorities where required to do so by law, court order, or regulatory direction. We will notify you of any such disclosure where we are legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of wnibd's business, personal data held by wnibd may be transferred to the acquiring entity, subject to the same privacy protections as described in this Policy. You will be notified of any such transfer in advance.

wnibd uses cookies and similar tracking technologies (including local storage and session tokens) to operate the Platform and enhance your user experience. The categories of cookies in use are as follows:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies, security tokens, and load-balancing identifiers. These cookies cannot be disabled without breaking core Platform functionality.
• Performance and Analytics Cookies: Used to collect anonymous, aggregated data about how Players navigate and interact with the Platform. This data helps us identify pages that are slow to load, features that are underused, and areas where the user experience can be improved.
• Functionality Cookies: Used to remember your preferences, such as your preferred language, display settings, and responsible gaming configuration. These cookies are not strictly necessary but improve the convenience of your experience.

wnibd does not use advertising or third-party tracking cookies. Your browsing behaviour on the wnibd Platform is not shared with ad networks, social media platforms, or data brokers.

Most web browsers allow you to control cookie settings through their privacy or security preferences. Disabling strictly necessary cookies will impair your ability to use the Platform. Disabling performance or functionality cookies will not prevent you from accessing the Platform but may result in a reduced experience.

wnibd retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and identity data: Retained for the lifetime of your account and for a minimum of five years after account closure, in compliance with applicable financial record-keeping requirements.
• Transaction and payment records: Retained for a minimum of five years from the date of the transaction, in line with standard financial and anti-money-laundering record-keeping obligations.
• KYC documents: Retained for a minimum of five years from the date of verification or account closure, whichever is later.
• Game activity and betting records: Retained for a minimum of three years from the date of the activity, for the purposes of dispute resolution and responsible gaming monitoring.
• Customer support correspondence: Retained for three years from the date of the communication, for quality assurance and dispute resolution purposes.
• Technical and log data: Retained for up to 12 months, after which it is anonymised or securely deleted.
• Marketing consent records: Retained for the duration of your consent and for three years after withdrawal of consent, to demonstrate compliance with consent obligations.

Where data is no longer required for any lawful purpose, it is securely deleted or anonymised in accordance with wnibd's data disposal procedures.

wnibd takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the Platform.
• Hashed and salted storage of account credentials — passwords are never stored or accessible in plain text.
• Role-based access controls limiting internal staff access to personal data on a strict need-to-know basis.
• Regular security audits and vulnerability assessments of Platform infrastructure.
• Firewall protection, intrusion detection, and real-time security monitoring of Platform systems.
• Data breach response procedures, including notification protocols in the event of a material data security incident.

While wnibd employs industry-standard security measures, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us promptly at [email protected] if you suspect any unauthorised access to your account.

Subject to applicable law, you have the following rights in relation to the personal data wnibd holds about you:

• Right of Access: You may request a copy of the personal data wnibd holds about you, along with information about how it is being used.
• Right of Rectification: You may request the correction of any inaccurate or incomplete personal data held about you.
• Right of Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to wnibd's overriding legal obligations to retain certain records.
• Right to Restrict Processing: You may request that wnibd limit the processing of your personal data in certain circumstances, for example while a complaint is being investigated.
• Right to Data Portability: You may request that wnibd provide your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.
• Right to Object: You may object to the processing of your personal data where wnibd relies on legitimate interests as its legal basis, or where data is processed for direct marketing purposes.
• Right to Withdraw Consent: Where wnibd processes your data on the basis of your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please contact wnibd at [email protected]. We will respond to all valid requests within 30 days of receipt. In some cases we may need to verify your identity before processing a request. There is no charge for exercising your rights unless a request is manifestly unfounded or excessive, in which case we may charge a reasonable administrative fee or decline the request, explaining our reasons.

The wnibd Platform is strictly for adults aged 21 years and above. wnibd does not knowingly collect, store, or process personal data from any individual under the age of 21. If we become aware that an account has been registered by a person under 21 years of age, we will immediately suspend the account, delete the associated personal data to the extent not required by law, and return any deposits made to the payment method used.

If you believe that a minor has registered an account on wnibd, please notify us immediately at [email protected] so that we can take prompt action.

wnibd's primary operations and data storage are focused on serving players in Bangladesh. Where personal data is transferred to or processed by service providers located outside Bangladesh — for example, cloud infrastructure or game content providers operating in other countries — wnibd ensures that appropriate safeguards are in place to protect the transferred data. These safeguards include contractual data-processing agreements with all third-party processors that include standard data-protection clauses.

By using the wnibd Platform you acknowledge and consent to the transfer of your personal data outside Bangladesh where necessary to provide the services described in this Policy.

wnibd reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform functionality. Where amendments are material, we will notify you via a prominent notice on the Platform and/or an email to your registered address at least 14 days before the updated Policy takes effect.

The current version of this Privacy Policy is always available at https://wnibd.io/privacy-policy. The version date at the top of the Policy indicates when it was last reviewed. Your continued use of the Platform after any amendment takes effect constitutes your acceptance of the updated Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way wnibd handles your personal data, please contact our support team:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week — Bangladesh Standard Time (UTC+6)
• Languages: English and Bengali-speaking agents available

All data-related correspondence should include your registered account username or email address so that we can identify your account and respond promptly. We aim to acknowledge all privacy-related enquiries within two business days and to resolve them within 30 calendar days.